Contact Us
Keeping the form for casino matters
Contact forms on independent review sites exist to sort out questions about reviews, ratings and the way Merkur operates. They are not the right channel for anything that a bank, a payment provider or an identity service would normally handle.
Financial details, passwords and scans of documents should never pass through this form. No legitimate organisation asks for those through a website contact form, and no operator ever needs your full card number or your login credentials to answer a question about a game or a complaint about a payout. Treat any request for such material with suspicion, whether it appears to come from this site or from anywhere else.
Where gambling help sits
If the difficulty is about gambling itself, rather than about a specific review or a technical fault, the contact form is the wrong place to start. A reader who is worried about their own play, or about someone close to them, should go directly to a recognised gambling-support organisation. Those services offer confidential advice, practical tools for setting limits and, where needed, guidance on self-exclusion. They are staffed by people trained for exactly that conversation, and they do not depend on a website’s inbox.
Language and replies
The team reads and replies in English. Messages in other languages may still be understood, but a reply in English is the realistic expectation, and the fastest way to get a clear answer is to write in English from the start.
Every message is read, and every genuine query receives a reply in due course, without any fixed promise of timing. Response speed depends on the volume of mail at any given moment, so patience is worthwhile for anything that is not urgent.
A few practical points keep things simple. Never include a password, never paste in a full card number, and never attach a scan of a passport or driving licence. If a document is genuinely needed later in a process, the organisation that needs it will ask through a secure channel of its own, not through a contact form on a review site.